Our commitment to reliability, performance, and support excellence. Understanding what you can expect from MythicDot.AI.
MythicDot.AI commits to maintaining the uptime percentages specified above for each service tier. "Uptime" is calculated as the total minutes in a calendar month minus downtime minutes, divided by total minutes in that month.
Downtime is measured from the moment an issue is detected by our monitoring systems or reported by a customer until service is restored.
If we fail to meet the uptime commitment for your service tier, you are eligible for service credits as follows:
| Monthly Uptime Percentage | Service Credit |
|---|---|
| Less than SLA but ≥ 99.0% | 10% of monthly bill |
| Less than 99.0% but ≥ 95.0% | 25% of monthly bill |
| Less than 95.0% | 50% of monthly bill |
Service credits are applied to future invoices and cannot be exchanged for cash. Maximum credit in any month is 50% of that month's charges.
Our support team is committed to responding to issues based on severity and your service tier:
Complete service outage affecting all users
Significant impact on core functionality
Non-critical features affected
Questions, feature requests, minor issues
Contact support within 30 days of the incident with your account details and affected time period.
Our team reviews monitoring data to confirm the outage and calculate actual downtime.
If approved, credits are applied to your next invoice within one billing cycle.
We provide real-time service status at status.mythicdot.ai. Subscribe to notifications to receive updates on incidents and maintenance.
Historical uptime data for the past 90 days is publicly available on our status page.
Our team is happy to discuss custom SLA terms for enterprise customers with specific requirements.
Contact Sales →